Workforce WF-3620 WiFi Direct All-in-One Color Inkjet Printer, Copier, Scanner, Amazon Dash Replenishment Ready

The Epson Workforce 3620 is a fabulous machine. It took me several months of research to finally decide which model to purchase, after much research and review I finally decided on the 3620 or the 3640. I finally realized that both machines are practically identically except that the 3640 has the capacity to load 500 sheets of paper in two different trays, while the 3620 with only one try can hold 250 sheets. They are both priced at the same level, so the decision of which to chose would come down to a individual choice, depending on your print usage. I must admit that setting up the printer was a bit tedious and it took sometime to complete, my only disappointment so far is that the instructions and user guide needs to be vastly improved, its obvious that not much time and thought was put into creating a user friendly, easy to follow instructions guide or manual, the minor details were not properly explained and that in itself creates more confusion and time constraints in setting up the printer. For example in Step 2 "Turn on and configure", the first few prompts on the touch screen were easy to follow but when you get to entering the date feature, I got stuck because there is no feature for you to select indicating that you are done, all I was left with is a blinking light on the last number in the year, there is no "OK" or "ENTER" button that allows you to continue with the Time prompt, it just leaves you hanging, then no matter what key you press, I was just not able to complete the date and time. So I had to call tech support and even the technician I spoke to was not able to quickly offer any solution, until he placed me on hold to get advise from his supervisor, then he finally had me select the but with the Arrow, which is actually the return button, so it appears that this is return button performs the function of "OK" or " ENTER" allowing you to continue with the installation, it was only then that I was able to continue to entering the Date. It would have been so much easier if this minor but important detail was noted somewhere in the manual. Other than this somewhat minor glitch, the rest of the steps went smoothly, but it did slow down my momentum as I tried to find a solution on line, I went to Epson website and spent many hours just trying to find a answer. I was not able to find any discussion or solution so that was when I decided to call tech support. I would still highly recommend this printer over any of the competitors, the print quality is excellent and the color copies are very professional. You also have the ability to send and receive fax so with this printer you have the ability to run your complete home office

Since the day my printer was purchased the color printing has not worked. I bought it NEW only a few months ago and I've tried everything. I thought it was the ink it came with originally, so I switched it out for new ink and it still does a poor job(see the attached pictures). I did A LOT of research for home-office printers and actually this one came very highly rated! I read reviews, I did the consumer reports research, I did it all! However, since the day I bought mine, it hasn't functioned properly! Now I am rating it with 1 star really for the COLOR PRINTING ONLY. I mean, who buys a color printer that can't print in color anyway and expects it to get over 1 star? I went online looking for a customer support phone number; I couldn't find one. So I sent a facebook message to Epson explaining the issue. I needed help quickly and I was hoping they could do it online since most of my experience with technical support for computer stuff has been bad and I'm stressed enough. Well, needless to say I think I've had my intelligence insulted by Epson more times than I can handle. The person basically told me a list of things I should try to AVOID with my Epson printer; I never knew a lot of these things. Apparently their printer works better if you download what you need to print, save it first to your computer then print it-- instead of printing directly off the screen or website. However, the worst was when the person on the phone with customer service (I wanted to avoid this) asked me to take out the ink cartridges and read her the numbers on it (making sure I had installed the right ink to begin with) and then CHECK THE BOTTOM FOR TAPE. I never said it wasn't printing ANY color by the way, I have been saying it prints color POORLY!! So by the end of my conversation she decided I'm eligible for a replacement under warranty. However, my printer arrived broken. They want to give me a refurbished one, which I politely explained angered me for a number of reasons. First, my printer still is brand new, and I didn't buy a used printer off Amazon. Second, it arrived this way, it isn't like it all the sudden broke, it's been broken the whole time. I really loved what Epson said though. Her technical support is CLEARLY not customer support because her reasoning behind me getting a refurbished one is laughable, "it's not like we can resell yours, it's defective". Well duh! However, what about the NEW ONE that I was promised when I paid money for it? That one I'm still kind of waiting for... Well my point is, BUYER BEWARE...DON'T BUY THIS PRINTER... DON'T DO IT, DON'T DO IT!

I received this Epson WorkForce WF-3620 today. I set it up on my network & on my desktop computer & two laptop computers. The setup was easy with no problems & went relatively fast. I did have to manually configure my network however. The automatic set up was unsuccessful. The manual setup was easy & went well. I have my router password protected so that may have been the reason for having to do the setup manually. Once the printer was set up it operated with no problems at all from all computers over our WF-FI network. The menu system is very easy to understand. I love the display window/touch screen & find it very responsive & easy to use. The printer is fast & the print quality very good. I also like the SD card & MS slots. I tried a few color copies & they came out perfectly. I have not tried the fax yet but will soon. Ink cartridges are easy to install & I will closely monitor ink usage since we do a lot of printing. Since I have just received this printer I can not report much more at this time. I would highly recommend this printer based on easy my easy set up & first days use. A very nice looking printer as well.