Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like, but really it was pretty engaging. It's been a few weeks since I read it and it has proved to be pretty helpful! It's not a magic fix-all for all your relationship problems or anything like that, but its a good tool and resource fro improving how you handle accountability issues in relationships in your personal and professional life.

This is a great read for helping you in a work space, especially in handling tough situations and controlling emotions so it doesnt become worse. It really helps your understanding on communication as well as instructing you how to respond and accept your responsibility in problems.

This book had me taking a hard look at myself and how I was giving feedback at work. I had to pause after the first chapter for reflection. I felt a bit called out, but I understand now how I can improve. I also took a class at work on how to give feedback and it seems to align with what the book says. My relationships at work are improving from what I learned.

Love this book. It's a little bit of a long read though. This (in conjunction with Crucial Conversations, the predecessor to this book) saved my family life. I used to be a jerk but now I'm almost tolerable. These people taught me how to converse without interrogating, how to provide opinions without being bossy, and how to influence without being pushy. Seriously--the concepts here changed my life. This one is GREAT for managers because it teaches how to deal with co-workers and subordinates who don't follow through on commitments.

Just started, but I can tell this is going to help me deal with those challenging conversations with my employees. I hate confrontation and changing my perspective to take that anxiety and nervous energy from the chats so we can deal with productivity and performance from a matter-of-fact point of view is my goal, and I think the author team nailed it.

This book is a great read for growing both personally and professionally. Having critical conversations are not only necessary but can be life changing with and without them. This read helps you to understand when and how to have those conversations. Wether managing a group or simply needing to have what would have been a difficult discussion with a spouse or child, this book makes it possible!

great resource

I read this book immediately after reading Crucial Conversations. It’s the why and how of holding myself and others accountable when it needs to happen. Definitely a great resource.

El libro llegó perfectamente. Letra espaciada (fácil lectura). Le quito estrellas por que sería justo, al tener el libro en papel, y con suscripción al Prime, poder tener acceso al audio libro sin suscripción adicional. Pero …

I though the information and content was great; a solid complementary book to Crucial Conversations (one of my favs). However, I feel it could have been half the length and just as valuable. Fluffed out a lot, and skimmed some sections. Worth the read!

I have read and reread this book and despite having done the same with their other books, there is something I learn or resonates on every reading. Should be required reading for all managers and parents...

Paso a paso te hace entender cosas que piensas y sientes pero que no tienes claro y sobre todo el camino para poder expresar tus necesidades emociones sentimientos expectativas

This is a must read for ANYONE who wants to be better at communicating, negotiation and navigating life! Practical tools and framework on how to communicate effectively, state boundaries and make requests. Do yourself (and everyone around you) a favor, and GET THIS BOOK.