in manual says it will turn green when fully charged, but mine is not turning green even after 5 hours of charging??

I think that's bad description from the seller. When the massager is charging, the red lights follow a incremental pattern in the speed buttons, kind of go from 1 light to 2 light to 3 lights and so on. Once the charging is done, all lights become steady.

How to claim warranty? What is customer care no?

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beatXP Bolt Prime Deep Tissue Massage Gun with Case (4000 mAH Battery) - Percussion Massager for Full Body Pain Relief of Neck, Back, Foot for Men & Women with up to 18 Months Warranty (Black)

beatXP Bolt Prime Deep Tissue Massage Gun with Case (4000 mAH Battery) - Percussion Massager for Full Body Pain Relief of Neck, Back, Foot for Men & Women with up to 18 Months Warranty (Black)

Product ID: 403970490

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Details

Use for
Whole Body
Power Source
Battery
Material
Rubber
Item Weight
1.7 Kilograms
Brand
beatXP
Colour
Black

⚡4000mAh long-lasting battery

🔇QuietWave low-noise tech

🎚️6 adjustable intensity levels

Description

⚡ Recharge your recovery, silence the soreness.

CONFIDENCE IN CARE - Up to 18 months warranty guarantees durability and peace of mind for your wellness investment.
ERGONOMIC PORTABLE - Lightweight 1.7 kg design with a sleek carrying case for on-the-go recovery and convenience.
WHISPER QUIET RELIEF - QuietWave Technology ensures powerful percussion with minimal noise—massage anytime, anywhere.
POWER THROUGH RECOVERY - 4000mAh battery delivers extended massage sessions without interruption.
TAILORED MUSCLE THERAPY - Six customizable speed settings let you dial in the perfect intensity for targeted deep tissue relief.

The beatXP Bolt Prime is a professional-grade deep tissue massage gun featuring a powerful 4000mAh battery, QuietWave low-noise motor, and six adjustable speed levels. Designed for full-body muscle relief, it offers ergonomic portability and an 18-month warranty, making it an essential tool for effective post-workout recovery and daily muscle care.

Specifications

Manufacturer	beatXP
Item model number	BXPGUN1002
Product Dimensions	30 x 23.5 x 8.5 cm; 1.7 kg
ASIN	B09NDN58LK

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