UPDATE: Amazon had UPS pick up the heating pad and immediately sent a replacement. I've used the replacement twice since it's arrival. I heated both times for 3 minutes and the temperature was perfect. I have a rotator cuff tear and want to avoid surgery as long as possible. The moist heat felt amazing within a couple minutes the spasms subsided and the only pain remaining was the ache, but 75% improvement. The covering is soft and cuddles the area you are heating. I used it lower to hit the ball joint, but would work great for a neck if pulled up around the collar bone. I have a very sensitive nose and the lavender was very subdued. I can't say it improved the experience, but wasn't offensive. The effect didn't last long after being removed, possibly 20 minutes, but well worth the amount I spent for the heating pad. I have a total tear of the rotator cuff and the second time I kept moving with the heating pad on. When it cooled, I heated again, and continued a normal routine. This may not be a suggestion from my Orthopedic Surgeon, but worked for me and allowed me to go about my normal routine with far less discomfort. Highly recommend this heating pad. The only negative were the beads flying all over the place making a mess. The second one is perfect and see no reason the detective heating pad is typical for the product. I may have received a bad product, but base my review on what I personally received. The warmth was good, I had no objection to the scent, but at multiple places there must be a seam that was not stitched. I took it out of the microwave, put it in the area of my shoulder where I have a torn rotator cuff. The area got moist heat and then there were little brown beads coming from someplace falling all over the floor. I tried to find where the seam{s} weren't fully stitched, but unable to find the place. Sad because I think it may work well, but must return and not sure I am willing to take a chance on another wrap.
