Herman Miller Classic Aeron Task Chair: Tilt Limiter w/Seat Angle Adj - PostureFit Support - Fully Adj Vinyl Arms - Standard Carpet Casters

Aftermarket parts that don't work is just the start of it. 1. First thing we noticed when we were bring the box inside was the awful odor. When we opened the box it about knocked us over. We put the pieces on the porch to let it air out for an hour or so. We assumed the odor would dissipate, like maybe it was paint or something from the refurbishment, so we assembled it. 2. Assembly was very difficult and took a long time because of aftermarket parts. 3. The arms did not work, nor did the tilt, so we called Herman Miller customer service (since the listing says there's a 12 year warranty) to see if they could help us with the operation because we could not reach this seller. The first thing we found out is that there is no warranty from Herman Miller on this chair. Their customer service lady chuckled that we believed it, but she helped us anyway. 4. Turns out the seller did not send the fully adjustable arms we paid for, and the ones they sent did not fit properly and the ease of movement was AWFUL! It took two people to adjust the height of the arms. One person had to hold the chair while the other worked to maneuver the height. This is because the arms they send are not Herman Miller but a cheap brand retrofitted. They work very poorly. 5. Tension and tilt adjuster knobs very difficult to operate. They worked only if you were out of the chair and had another person hold the chair. Same problem, after market renovations. 6. When the chair was assembled, it was a weird fit, I had to hold my arms way away from my body to get my elbows and forearms on the arm rests, so I asked the customer service person from Herman Miller about it. She had us measure the different parts of the chair, and explained to us that the seller sent us the wrong sized chair; we ordered a small (size A) and received a large (size C). 7. The smell came from the fabric on the back and seat, which was also very likely aftermarket. It sounds crazy to belabor the smell but it was AWFUL. We went to bed the night we got it and when we came downstairs the next morning, our entire downstairs smelled like that awful odor from the chair. You could never sit in it and work because of the smell. I have no idea how long it would have taken to wear off. 8. Reviews - I was so shocked that this was such a disaster that I went back and looked at the reviews. I never buy things like this with poor reviews, so I couldn't imagine I missed it. When I really looked, the reviews at the top were all good, but they were from like 2009! Obviously, this company has changed hands! The more recent reviews are not good. I could not figure out how to sort these reviews showing the most recent ones first, like you usually can. So I posted my review and looked for it. It's way down at the bottom, even beneath the other one star reviews. So if you're reading this, good for you for doing your due-diligence. You will be very disappointed if you think you're getting a real Herman Miller chair here. It is a really awful chair and it was a really awful experience. Beware and go elsewhere for your chair! 8. We requested a return, which the seller approved, but sent us a return label that made us pay to ship it back! Difficult return because it's an independent seller. This seller gives a phone number and email, but it is not operational. 9.