Question 1

I bought the m2, do i need to always press pause on the phone or can i do it through the earpod? that way i dont have to have my phone on at all times

Accepted Answer

Hello,
Thanks for your question!
When your earbuds are connected to the APP, you can tap the earbuds to switch speaking objects or start/stop speaking, instead of always tapping your phone to pause.
Hope this helps you!
Best Regards,
TimeKettle Support Team
If you have any other questions, please feel free to contact :calling service with English and Spanish☏（1 -833 -491 -1328）or (support@timekettle.co) ☞ 【☏ Mon-Fri / 9:00am-5:30pm】

Question 2

I see M3 translator device supports listening to music and phone calls,does it mean M3 also can support translation for music and phone calls?

Accepted Answer

Hello Debra,

Thanks for your contact and Daisy is here on behalf of the Timekettle Tech support team to help you.

The M3 can support use as ordinary Bluetooth earbuds (listen to music / make a call);
But it can not support translating the music content & phone call contents.

Hope these will be useful to you and please contact me (us.support@timekettle.co) or call 【+1(833) 491-1328】if you have any other problems.

Best wishes
Daisy

Question 3

The instructions say it takes 90 minutes to charge the case and 75 minutes to charge the ear buds. If I plug the usb, does it charge both?

Accepted Answer

Hello,
Thanks for your question!
Yes, when you plug in the USB, it will charge your earphones and charging case at the same time, and the full time is about 1.5-2 hours.
Best Regards,
Timekettle Support Team
If you have any other questions, please feel free to contact : calling service with English and Spanish☏（1 -833 -491 -1328）or (support@timekettle.co) ☞ 【☏ Mon-Fri / 9:00am-5:30pm】

Question 4

I want larger foam cushions for a better fit to stay inside the ear; what is the size to order?
 (usually ordered by the diameter of the speaker)

Accepted Answer

Hello,

Thanks for your question!
The M3 package contains two pairs of earplug caps of different sizes, one pair of large size and one pair of small size.
If you need a larger size to fit your ears, wear the larger ear tip caps over the ear tips.
Hope it helps you!

Best Regards,
TimeKettle Support Team
If you have any other questions, please feel free to contact :calling service with English and Spanish☏（1 -833 -491 -1328）or (support@timekettle.co) ☞ 【☏ Mon-Fri / 7:30am-11:00pm】

Cable Feature	Retractable
Unit Count	1.0 Count
UPC	850044571147 850044571277 850044571352 850044571109
Manufacturer	Timekettle
Item Weight	7.4 ounces
Package Dimensions	8.39 x 4.06 x 1.73 inches
Batteries	1 Lithium Polymer batteries required. (included)
Size	With offline package
Manufacturer Part Number	TMK005

TimekettleM3 Language Translator Earbuds, Two-Way Translator Device with APP for 40 Languages and 13 Offline Translation Packs, Fast Reaction with Revolutionary Al Semantic Tech, Offline Version

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