roborock S7 Max Ultra Robot Vacuum and Mop Combo, Auto Mop Drying, Auto Mop Washing, Self-Emptying, Self-Refilling, 5500Pa Suction, Reactive Tech Obstacle Avoidance, Black (Renewed)

Should be required with the purchase, inheritance or foster “fail” of any GSD! Love it (my dogs tolerate it)! I set it up for an hour before I am home and love coming home to clean floors.

I love this machine. It makes my life so much easier. My house ALWAYS clean thanks to this magical machine that does the job for me.

Unit does a decent job cleaning; however, even with contacting roborock multiple times I have not been able to get the unit to connect to the network to get the app to work. I have to run it manually in order to clean the house.

Let me give you a quick profile of my background before I begin. I’ve been in the industry for over 45 years in the field of quality assurance and technology set ups. When I purchased the ultra max seven unit from this Robo rock company, I had done a lot of reading and research and it appeared that this company was legitimate and was a high-quality product. It wasn’t long till I found out this was not the case. Initially, the robotics worked seamlessly out of the box for approximately a year. After that, I suddenly noticed that the dustbin system was not empty due to the fact there were residual that it failed to clean. Due to my aforementioned background in quality assurance and engineering, I carefully inspected and scrutinized the unit to make sure that there wasn’t something that I had overlooked that was causing some sort of blockage, preventing the dustbin from empty at the robot and properly dispose of it in the docking station bag. Initially, this did not concern me due to the fact, I felt that customer support team or their service tech team may have a solution or a firmware update that I had overlooked. This, however, was not the case. This is where it went completely off the rails as far as any quality assurance and help from the Roborock company was concerned. I can honestly say all I got was a lot of lip service and eventually after repeated phone calls I finally got the greenlight to send it to their so-called service depot in Plano Texas. I carefully packaged the unit treating it like the expensive big ticket item it is and within the timeframe for evaluation and repair. Unfortunately, after quite a number of weeks and receiving it in a generic box labeled refurbished, when I opened it up to inspect the contents, it looked like it was a Friday and the service personnel could care less about protecting this expensive piece of TECH. In other words, it was thrown recklessly and haphazardly back in the box. furthermore, instead of utilizing a form factor packaging process they were too cheap. They even use their own packaging materials. In other words I got my packaging bubble wrap that of course, was used and somewhat damaged and shipment haphazardly partially wrapping some of the sub assemblies. That was the first problem, but not the worst. After a careful inspection to see how much damage and there was some surface damage due to the poor packaging protocol, I initially set up the unit to run an integrity verification test to make sure that the unit in fact had been repaired as promised and warranted. So what I did is, I ran a mock test, which is what I did in my profession, And cycled the dustbin system to see if in fact, it would clear out the onboard dustbin. I ran this op check over a dozen times using different samples of light medium some of it lighter than a feather and it failed 12 out of 12 times minimum. So it’s back to the phones to call customer service again. Again, they pass it on to somebody in what they call their technical department, which means you will get nobody to call you only an email asking you to check every single nook and cranny for some kind of obstruction, which is obviously a waste of my time because there is no obstruction it’s just a canned email. So after some back-and-forth with customer service, I finally get a follow up email to send it back to Plano Texas with the option to swap it with another refurbished Ultra max seven replacement. After more weeks and more weeks, I finally get a replacement also labeled refurbished this time in fresh packaging. Naturally, I carefully remove each assembly and sub assembly set it up and run the same testing to verify that the dustbin emptying system is now functioning as designed. I ran a half dozen sample mock tests. At that point it seem like the unit was finally functioning as engineered. Next up on the integrity test was the mopping system to make sure that the mopping system was functioning properly. Bad news! The mop cleaning system had its own issues, whereas the base reservoir would fill up and flood all over the floor along with a verbal error that the brand new unused filter was clogged. Think about that for a second this unit came out of the box mediately was set up on a test paradigm and didn’t work again! And yes, I ran multiple mockups to make sure it was not just an isolated incident. All I got was a floor is soaking wet in my attempts. Now it gets even uglier with this Roborock company. When I try to call customer service on this incident, I find out through my investigation, customer service has blocked my number due to the fact, they don’t want to hear my frustration and they are unwilling to resolve at this juncture and this date remains that way. So if you don’t want to wind up with a very expensive and,in my case, $1500 BRICK, you will heat my advice and stay clear of this so-called fly by night company and invest in one of the many alternative manufacturers that can offer high-quality for the high dollars that these cost, that’s offering you the consumer, the piece of mind that I was initially looking for and never received. I have since reviewed potential legal counsel on this matter, and most likely move forward on this to recover Damages as well as other possible. Let me close by saying,” buyers, beware, buyers beware!’ Hopefully you will be prevented in making the same mistake, believing in this company initially, and finding out otherwise that they are not what they say they are.

Works well on carpet and okay on hardwood. Does not puck up fine pet hair on hard surfaces. There may be a replacement brush that would do a better job but I haven't really looked. I just do a little manual cleaning which would be required regardless. It definitely keeps down the amount of cleaning. The app also doesn't support this modle in the US region but it hasn't impacted the effectiveness.

Total waste of money. Bluetooth quit working after two weeks, then it quit responding to the controls on the vacuum itself. Lidar didn't work either. I was watching a friend's puppy, and found this out in the most horrible way. AVOID

Still runs over cat poop

Purchased this product 13 months ago in 2023. Works great out of the box for about 3 weeks. Our first unit was sent in for repairs 2x. Then they sent a new unit. The second unit was sent in after 3 weeks for a new motherboard then that also failed after another month and they sent a third new unit. This one started having issues after 4 weeks and we have been back and forth with support now for 2 weeks. They want you to upload videos to “wetransfer” but you have to pay for a subscription to that. Yea thats a nope. Each situation you get a new person who doesn't bother to look up your history or the company simply doesnt keep your history records, im not sure. This is a totally flawed product with a service center who doesn’t follow through. I requested a refund multiple times but they refused. We now know way more about fixing this unit than we ever hoped. The support people code explanations dont match their youtube code explanations. Its just a debacle. Dont waste your money