Thales - SafeNet eToken FIDO - FIDO2 Certified Security Key - Passwordless Phishing-Resistant Authentication for Web Apps, Devices & Desktops - USB-C

easy to use

I purchased the Thales security key with high hopes for secure and seamless authentication, but my experience has been disappointing. First, there is no software or app available for Apple devices that allows you to set up a PIN on this key. Without this critical setup feature, the key cannot be used with certain financial institutions that require PIN-protected authentication. While it does appear to work with Gmail, the lack of clear instructions or setup videos made the process unnecessarily difficult. I searched extensively for guidance, but there are virtually no resources available to help users troubleshoot or configure the key effectively. To make matters worse, customer service has been very poor. I reached out for assistance, but responses were either delayed or unhelpful, leaving me frustrated and unsure how to fully utilize the product. If you’re an Apple user or need a security key for broader applications like financial institutions, I would recommend looking elsewhere. The lack of support and clear instructions makes this product impractical for many use cases.

Basic FIDO security key that functions as expected. You can use the built in software in Windows to reset or change the PIN on the device. There was no need to download any software from Thales, but I tested the Thales Windows and Android app and those both worked fine. If you understand how FIDO security keys work, you should have no issue with this. I am assuming some of the negative reviews are due to not understanding what security keys are for and how to use them.

Little hard to get it to work. Definitely take some technical savvy, but functions for basic needs.

Meet my expectations. It's value for money

The product arrived perfectly. I did the setup in Windows 11 Microsoft Account settings and set the PIN there. It works flawlessly with apps like Bitwarden, Chrome and Firefox. I also used Linux and Mac and it works as expected even crossplatforming. It even works with iPhone 15 Pro. The product itself seems pretty good quality, durable and reliable. Take note that for some services like Apple ID it will ask for at least 2 FIDO devices, so I recommend buying in pairs. I bought another but the classic non USB-C one.

When I scanned the QR code to get started, I filled out the form and was asked to give my credit card details. I then found that a company named EZMERG had charged me $35 for something.

Satisfied with my purchase Item is as described