Giraffe Tools Retractable Garden Hose Reel 1/2 Inch x 155 with 5 ft Leader Hose, Heavy Duty, Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

This is a very good and sturdy hose reel. My only complaint is the difficulty attaching it to the house. It would be better if it would detach from the mounting bracket. Overall, it retracts very well and without issues. The nozzle provided is pretty decent for my usage. It has a nice appearance that kind of blends in with my house.

Below is my original review where I had reached out to them thru email. Once I posted a review, someone on their end reached out to me thru Amazon's messaging system and was helpful in resolving the issue. They provided me with a metal bracket and it is perfect for supporting the hose and reel. It was easy to install - I installed it on a brick wall. Just make sure to have the correct masonry bits, and don't drill into the mortar. I've seen others install it on a post. A retractable hose is so convenient and you never have to worry about tripping over it. The entire reel/hose slips up off the bracket so it can be stored inside thru the winter. The bracket that is mounted on a wall/post to hold this pretty heavy hose is made of plastic. The weight of the hose and casing broke mine within a couple weeks. It makes no sense to expect a chunk of plastic to hold up to that much weight. After many emails, no one at Giraffe seemed to know if the metal bracket that is on amazon would work with this model (eventually someone there said no, but that they were now producing a metal one for $30). Overall, it was a bad purchase - over $100 for the hose, then about $30 more for mortar drill bits, anchors...$30 more for the metal bracket after the plastic one broke...$30 more for new fresh drill bits, screws/anchors... Functionally, it works as designed. The concept of having the hose retract and be out of the way is great, but seems like not much thought went into the design. Customer service needs better training. Should not take multiple emails to get a simple answer.

I’ve had this Giraffe Tools Retractable Garden Hose Reel mounted on my porch for just under a year now and I’m overall very happy with it. Mounting was super easy I attached it to a wooden porch support post and the included hardware worked perfectly. Took maybe 15 minutes total with a drill and level — no issues at all. The swivel feature is excellent. The whole reel turns smoothly so the hose doesn’t get twisted or kinked no matter which direction I’m watering. That’s a big convenience I didn’t realize I needed until I had it. The retraction mechanism works really well too. The hose pulls out smoothly and retracts neatly without any tangling or fighting me. It’s satisfying to use. The 100ft hose length is more than enough for my yard and garden beds. I can easily reach every corner of my property without dragging around a heavy hose. The only real downside is the spray gun that comes with it. It feels cheaper than the rest of the reel and unfortunately cracked after one season of regular use. I just replaced it with a better one and the reel itself continues to work great. Overall this is a nicely built hose reel — sturdy, well-designed, and reliable. I’d still recommend it, especially if you plan to upgrade the nozzle anyway. Definitely a 4-star product for me.

Great hose reel system. Easy to install and very easy to use. It works so well I bought a second system.

I bought this in May 2022. It is an okay product. Over time the retraction component will wear down (which I am highly disappointed in how quickly). In my circumstance, it won't retract the last 10' or so feet. I am also noticing there is a small drip starting to happen internally to the box. It is extremely difficult and cumbersome to take the box apart to address any issue inside the box. Frankly, its not worth the hassle to take it apart and fix it, I did that once and won't do that again. Its a decent product for the price, but it just won't stand up over time. Good things about the product: - Hose quality, no rips, tears, etc. (would love a model with a flexzilla type hose) - Swivel feature (it could swivel better with different components, but does the job for the price) - Fairly compact (I have mine mounted inside my garage on the wall) - 2 year warranty Bad things about the product: - Retractable feature (it is very fast until it gets towards the end and then it slows down, or won't finish retracting the full length - Not owner friendly to work on, any internal components are not meant to be accessed easily - Internal hose connection is dripping - Long-term durability (issued started arising about 1 year of ownership) -

This self-retracting hose reel works well. Installation is straight forward but requires some facility with tools (power drill, socket wrench attachment) and took about 30 minutes. However, it is worth acknowledging that it was purchased as a replacement for a 2-3 year old Giraffe hose reel because the retraction mechanism on that one (the part that moves the hose side-to-side as it retracts) had broken.

Giraffe Tools has excellent customer service! My hose malfunctioned and would not retract. I contacted Giraffe Tools, explained the problem and sent a video of the issue. They sent me a new hose within a week of my complaint being placed. Highly recommend! This is the easiest hose to use if you hate rolling up your hose.

Working good but not great, it's pull back function sometimes pulls back hose when I need it to stop. My main complain is about the nozzle - my broke and start leaking after half a year. They sent me a replacement and now second one start leaking too - broken plastic inside the nozzle. Just replaced with Walmart no brand one. Company should be ashamed of putting such low quality "Giraffe" branded nozzle on good in the general product.

Defective item replaced within two weeks, and works fine now. I appreciated the response from the vendor.

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S’enroule très bien, le tout est solide

Hose is ok and easy enough to install but the supplied bolts and especially the supplied anchors were terrible. The anchors wouldn’t tighten I had to go out and buy my own for another $30 on top of this. Really disappointed for such an expensive hose EDIT: then company reached out to me on their own accord and gave me a really fair and viable resolution so I have upped the review with this in consideration.

Worked for one season. We properly retracted and made sure to not over extend like it said. Winterized and brought in over the winter period and second season the connections inside ripped. The hose itself started to split. Definitely not worth $200 if it only last one season. Took it apart to see if we could use a new hose and it’s no feasable