Gabb Watch 3e - Smart Watch for Kids, GPS Tracker, No Social Media or Internet, Watch Phone for Kids Ages 5-12, SOS Button, Parental Controls, Phone Plan Required - Silver

Great watch it works very well. It’s very durable and it is 100% safe for kids. It has no Instagram no TikTok or no YouTube and it has good GPS tracking. You can even call, but you have to set the phone number up on a parent phone on the gab app called MyGabb.

I bought a Gabb Watch for my 8 year old son 10 months ago, last December. For 9 months it worked as it should. A few weeks ago I started to receive alerts on my phone that the watch battery was dead only 3 hours into his school day. The watch is set to 'focus mode' which disables most of the functionality so it just tells time and tracks location while he's at school (no games) thus the battery failure is/was not from overuse. I jumped on their website and went through all of their suggested battery life troubleshooting protocols. None of that helped, so I reached out to Gabb directly via their online chat support. The representative had me send them a couple pictures of the watch and then perform a factory reset. Shortly thereafter it was concluded that the battery was performing well below the mark of what it should and I I assumed the warranty would kick in and a replacement would be issued. What happened instead is the representative suggested that I pay for an additional separate extended warranty protection plan + $40 deductible (directly through Gabb as opposed to 'the manufacturer' warranty, more on that in a minute). I declined the additional coverage. They explained that without the added protection plan 'the manufacturer' likely wouldn't cover the battery life issue due to the fact that Gabb's 'Review Team" had detected a 'smudge' on the corner of the watch's face (they detected this smudge from the requested photos I had sent). Needless to say, I was surprised by the by the assessment as well as the insistence that the only real way to resolve the issue was by purchasing an additional separate protection plan/deductable. As a related side-note, the watch is still in great condition and I applaud my 8 year old for keeping it as well maintained as he has (especially given the fact that it is after all a wearable device worn by children, see the condition for yourself in the uploaded pics attached to this review). The representative from Gabb then took it a step further and threatened that if I moved forward with the battery-life warranty claim and the manufacturer were to formally deny the claim, I would then be billed directly for the full cost of the watch replacement. At this point I was confused and perhaps you reading this are as well; Having bought the watch from Gabb I assumed they and 'the manufacturer' were one and the same. When questioned, the representative explained that Gabb is actually just the cell service provider, and for all relative purposes a separate entity from the manufacturer of the Gabb watch I had purchased. This (sort of) explained the concept of the two separate warranty's (the included manufacturers warranty vs the additional extended one that was being pushed by Gabb). The Gabb representative re-recommended that I opt to pay for the additional extended protection as the only path forward towards a resolution. I reexplained that the watch was not damaged or 'banged up' in any way, and as we had both already decided it was merely experiencing a battery life issue that should be covered by the 'manufacturers' warranty. After 2 HOURS of back and forth, 2 representatives, 12 uploaded watch photos of various angles and lighting, and 1 supervisor, they (Gabb) eventually issued approval for a replacement. Long short of it, if you are one of the customers that gets a defective watch / bunk battery, Gabb will fight tooth and nail to not to cover their responsibility to you as the consumer. This experience genuinely felt like a shakedown / scam. There are plenty of other companies that offer similar products. If I could go back in time, I would opt to choose any other one than Gabb. The conversation between Gabb Support and myself is below. Decide for yourself: 11:55 AM | Wallace from Gabb: Thank you. My review team is check over the updated photo now. 12:04 PM | Wallace from Gabb: My review team states the Manufacturer would likely decline our request for a free replacement due to the condition of the watch due to the top of it looking a bit banged up. While the manufacturer may not be able to replace this for free, we do have an extended warranty that we could add to the account to get you a replacement for a $40 deductible. I'd also be willing to credit the account $25 for your next months bill to meet you in the middle on this. 12:11 PM | Frank: That's unacceptable. The watch only has normal use wear and tear. It is not 'banged up' nor has it been dropped. The issue is with the performance of the battery. 12:12 PM | Frank: I'd like to be transferred to a supervisor. 12:14 PM | Wallace from Gabb: Unfortunately, if we send this request to the manufacturer, they would deny the claim due to the condition and would then send you a bill directly for the full cost of the watch replacement. This is why I have recommended using our Extended Warranty that we provide separately from the manufacturer's. 12:20 PM | Frank: This feels like a scam. The watch is 10 months old and worked fine for 9 of those 10. The battery is advertised to work up to 18 hours. Mine now within the last month goes from 100% to 0% in 3 hours with little to no use. It's clearly a defective battery issue. What is the warranty policy for an issue like this? 12:23 PM | Frank: Also, who am I speaking with if not the manufacturer? 12:23 PM | Wallace from Gabb: Typically, we would use the manufacturer's warranty to cover something like this. But like I advised earlier, the damage to the top of the watch, unfortunately, would prevent it from qualifying. 12:24 PM | Wallace from Gabb: We are the cell service provider. We do not manufacture our own devices simlar to other carriers. 12:24 PM | Frank: The watch is not damaged. 12:26 PM | Wallace from Gabb: This is a snip of the top of the watch from the photo you sent us. It indicates the device has either been banged up, dropped or picked at. 12:28 PM | Frank: Normal wear and tear. Not banged up, dropped, or picked at. I'd like to speak with a supervisor. 12:36 PM | Wallace from Gabb: One of our supervisors is reviewing our chat and the previous decision made by our review team. One moment please. 12:39 PM | Wallace from Gabb: Our supervisor appreciates the extra photos you have sent and has approved the manufacturer's warranty. Can you verify your shipping address for me? 12:44 PM | Wallace from Gabb: The replacement order has been submitted. You will be recieving a few emails in regards to it. The 1st is just the order confirmation. A second email will be sent when the new watch ships. It will include a shipping label for you to print and put on the shipping box that the new watch comes in, then you can put the old watch in there and ship it back to us. 12:46 PM | Wallace from Gabb: Are there any other questions or concerns that I can tackle with you today? 12:46 PM | Frank: Yes. Please pass along to your supervisor that I'm very disappointed in this 2 hour shakedown tactic you've employed today. An insignificant zoomed- in -on small abrasion on a child's wearable digital device should never ever be used as an excuse (to attempt) to void your warrant/responsibility to the consumer. 12:50 PM | Wallace from Gabb: I have passed this information to our feedback team and I have also added a free month of service to your account for the time you've spent working on this today. 12:51 PM | Wallace from Gabb: Is there anything else I can help you with?

We tried a few other kids watches and prefer the Gabb Watch. Gabb seems to strike the best balance between making technology fun for the kids without making it addictive or dangerous. The watch is really durable. My son fell on his skateboard and the watch skid along the sidewalk. It still works perfectly and we were able to replace the screen cover quickly because they come in packs of 2. It’s easy to communicate with my kids and the parental controls like focus mode are so great!! I love seeing my kids connecting with family members, even if they sometimes send them messages with a million emojis. 🤭 My favorite features: • Focus modes to keep him from being distracted during school, sleep, church, etc. • The emergency feature where he can still call me in focus mode. • The coins he can earn (serious motivation for him to do chores without complaining!) • The Safe Zones - I set up his school and home as safe zones and I get an alerts if he leaves the area. • The battery lasts the whole day and I get a notification if his watch needs to be charged. • It also has a feature that makes a loud noise so we can find it if.. when it’s lost. Because, well, kids. 🤷‍♀️ My kids’ favorite features: • The fun animated animals and games he can play with by earning coins (but there are time limits so the games aren’t addicting) • The freedom he has to run around the neighborhood • The fact that he can call us for a ride when practice ends early. • The customizable alarm function so he can remind himself when to get ready for soccer practice, etc. It’s the whole package when it comes to a kids watch! I wouldn’t hesitate to purchase this again.

The Gabb watch is the perfect introduction to a smart watch for my 9 year old. It has basic features to include background wallpaper, ring tone selection, steps tracker, timer, alarm clock, calculator, 1 game and a few other features that allow for customization. The calls come through very clearly and it sounds like a regular phone. Texting is easy too or sending a voice text works faster for my child. You can make presets for texts like “I’m on my way” or “Can you pick me up?” Texting anything longer may be difficult because the keyboard is A-Z and not a qwerty keyboard due to the size of the screen. Also it seems like it takes more pressure on the screen to make a selection vs the touch screen of an iPhone for example. GPS location is pretty accurate. If we are in the same vicinity, it will precisely locate where my child is in relation to where I am. Sometimes there is a lag so it may take a few minutes to update. As far as durability, we bought a screen protector which is all scratched up already, but the watch is in tact. The battery life is not great, but I reached out to customer support and they gave me several ways to conserve battery which has helped a lot. The customer service is also great with follow up and responsiveness. They don’t work weekends, so we had to figure it out ourselves when we lost cell service. We ultimately had to factory reset the watch which was unfortunate because you have to add back all your contacts. Ultimately, we have really liked having the watch. It’s restrictive enough so I have peace of mind that my child isn’t using the internet, but it also provides autonomy and a sense of responsibility. I would definitely recommend getting the Gabb watch if you are looking to introduce your child to a smart watch.

I don't often write reviews but I am very pleased with this company as a whole. I got the watch as a Christmas gift but a few days after I gave it to my daughter the screen stopped working. I contacted support and let them know I tried their recommend troubleshooting but still was not able to get it to work. They sent me a replacement watch the next day and my daughter has been pleased ever since. It was very easy to set up and the functionality is user friendly. My daughter is 8 and petite. The band is a soft silicone and isn’t too large for her wrist. I love the instant notifications and knowing when the device has been turned off. This is a perfect budget friendly option if you don't want to get your child a phone.

Ok we had this for almost a year, so finally writing a review. My son had been asking for a phone for SO long so when he turned 10, this seemed like a great option. We were all excited! Pros: -I loved that I could program the ONLY numbers he could call or text -Tracking was awesome, in the beginning -No access to the internet or other apps -Tracked his steps, which he loved Cons: -The first watch they sent us had some software issue and I couldn’t get it set up. I’d spend 30 mins programming the numbers and downtime, for it to restart. They had to send a new one. -The band is lowkey fragile. My son broke the band where it attached to the watch and was devastated (he thought he was going to get in trouble). It was pretty flimsy. -Tracking also got really slow. Like, I’d have to manually refresh the app for a good 10 mins to see where he was. If I’m looking for my kid, I don’t have time for that. -The battery life is TRASH. We were lucky if it lasted a day, and that was when he first got it. After 9 months, it drained in about 5 hours. And the last time he wore it (after 10 months), it went from 100% to 84% in 10 minutes. It was dead in 2 hours. And he wasn’t even using it. -It stopped ringing and vibrating after a few months. I would get PISSED that he wasn’t answering my calls, then realized he didn’t even know I was calling, unless he was looking at the watch when I called. I did trouble shooting for the lack of notification and battery life to no avail. We cancelled the service after 11 months (did the monthly plan), because it just wasn’t worth the $22/month ($17/month plus taxes and fees). TBH, I should’ve cancelled it sooner. I haven’t find a comparable yet, for what we need PLUS a reasonable price so he’s without now. Not too bent though, since he couldn’t really wear this one anyway.

We have been using the Gabb for a week now and love it. The call quality is great and we can always see where our child is at. Our other child has an Apple Watch and the coverage is spotty and when we call it goes to voicemail. We will probably be ditching the Apple Watch and getting another Gabb. It’s just enough tech for the kids. They don’t need internet. This gives them freedom to go places and less worry for the parents. Battery life isn’t an issue. My daughter texts on it quite a bit and it doesn’t kill the battery. She knows to charge it at night.

Easy for Kids, but Location Accuracy Is Hit or Miss We recently got the Gabb Watch for our son and overall it’s just okay. The watch itself is easy for him to use, and I like the idea of having a simple, kid-friendly device without full smartphone access. That said, the location tracking has been a bit disappointing. The location does not update in real time, and even when I push the “reset location” option in the profile, it often doesn’t refresh or takes a long time to update. On top of that, the service hasn’t been very reliable. We’ve experienced spotty connectivity, which makes the watch less dependable than we were hoping for, especially from a safety standpoint. It’s a decent option if you want a very basic smartwatch for a child, but there are definitely some limitations with tracking accuracy and service that keep it from being great.