GE Profile Opal 2.0 XL with 1 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop Included, 38 lbs in 24 Hours, Pellet Ice Machine with WiFi & Smart Connected, Moonstone Blue

I purchased this GE 2.0 XL . over 2 years ago and now found a loud noise coming from the auger. This has been my favorite appliance for over two years. I followed every time to clean the equipment with white vinegar and tried the defrosting method overnight. If some one could help with repairing the issue I would appreciate it

I waited and waited and read many reviews and finally bought this during prime deal days and I’m so glad I did! Some say it’s runs loud, but it doesn’t bother me. It’s in the kitchen, not my bedroom. I bought the XL tank and love everything about it. I was worried the ice would melt quick in my glass, but it doesn’t. Just buy it! Update 4 months later- I have a love hate relationship with this machine. I get “add water” multiple times a week (sometimes multiple times a day) even when the tank is full. I read online the water line can get air bubbles, so I have to lift the tank, open the drawer then shut it and hold tank for 30 seconds or so to get it going. Gets SO annoying. Cleaning is a pain. I’ve leaked so much water everywhere doing it. Finally this most recent time I think I got the hang of it. Lately machine has just shut off a few times. Ugh. Could be a melted ice mess if I hadn’t noticed. On the positive side, I still don’t think it runs “loud”. It’s in the kitchen so it doesn’t bother me at all. Update 6 months later- I completely removed the side tank. So much better and also easier to clean. We have a family of 4 and I only have to add water a few times a week. Much easier and also smaller and fits better in the corner of the kitchen with out the side tank. 18 month update- still going strong and still not using the side tank. I did have a squeaking issue but I googled it and found it needed to be completed defrosted. So I did that and let it sit over night and squeak went away! The scoop broke so I bought a nice metal one. But still overall glad I bought, we use it all day everyday! 19 month review- IT DIED!! Motor started getting VERY loud, my husband opened the back and said he could tell motor was toast. With in a few days it made a VERY loud noise and died. This machine WILL NOT LAST YOU! It makes me so sad because it was very expensive and I LOVED it while it worked. So I’m buying a cheapy $100 one because honestly none seem to last and I’ll just buy a new cheapy one every hear. Warranty is expired so this will sadly be going to a landfill

Not gonna sugar coat it, the price point is definitely the biggest hurdle for the Ice Maker. However this is the highest quality one i've found on Amazon. I have tried a $250 dollar no name brand, and not only was it just slower overall, the quality of the ice didn't compare to this GE brand one. Setup is extremely simple. Just follow the instruction manual for preparing it for first use, and then go to town making enough ice to host parties, birthdays, anything really. The size of the Ice Maker is a bit bulkier than I would prefer, but it still fits on my countertop just fine. The nice thing is that even with the side tank option, I have not found it to be necessary; the base water tank underneath the ice tray has plenty of room. I had a party with 6 guests over and just using the main water tank I had plenty of ice for the evening. another feature that makes this machine so worth it is how FAST it makes the ice. I haven't personally timed it but I started the machine, did a couple of chores around my home (couldnt have been more than 30 minutes), and came back to it pumping out perfect little ice nuggets. A must have for anyone that wants to impress their guests, or loves to host social gatherings.

This icemaker is the queen of all queens. It’s huge, the instructions could be written with a little bit more, about the actual set up of the machine itself,, also instead of starting off on how to clean the machine, how to operate and what steps to take one at a time, writing comprehension, just saying we’re not my best subjects, and also taken into consideration being women, who went from been married iand anything with instructions my other half done everything for as long as I left home at 16 years old, going on 50!! These instructions, severely need attention,, from going t from having a man in your life, who did it all for you, two being able, to read and see each steps that being said Step1. with a detail1 as well as a clear picture showing on each step have step-by-step , but I guess they wanted you to look at the pictures and just know what you’re doing. I finally after many hours doubting myself and doughting everything around me as well as the floor and myself cause I did not hook up the hose in the back I guess the second guess myself on which one of those tubes goes where I make the wrong mistake , the directions didn’t say which hose came off and attached to the pump on the side of the icemaker where my house of water pump I undothe accidentally connect the wrong hose to the pump, causing all the water in the holding tank, ran out like crazy. Call it a pretty lucky guess after two wasted full gallons of distilled water everywhere!!The first icemakerI bought lasted about a year and a half totwo years. my next purchase was an another one an another one on Amazon, purchased it December 30 and went out within a two week timeframe. So I’m going to see my daughter in Missouri and she’s been telling me to get the GE profile. Opal, I told her she was out of her bougie mind…. after the second one broke, I was mad as hell. She paid $699 for her, but when I got on there and looked way more than what I wanted to spend, I decided to just do the purchase and get it over with, came in the mail today, our yesterday,, I was blown away.It was the best purchase I made. I love the little nugget ice, this icemaker is my prize possession, I’m going to religiously like clockwork, my opal blue. The ice queen is going to be maintenance as often as asked, i’m on a fixed income, so I am going out on Liam, and I hope to goodness I hope she treats me, stress, free, and finances free from any and all problems she Keeps the general Electric, maintenance free, and always holds up to the General Electric name and craftsmanship.. i’ll come back in about six months and give an update!! you can definitely tell by looking at this machine that you are getting nothing but the best it’s heavy duty made to last, and last not least meant to be in my kitchen.!.!.! Sincerely, Dana Burney. Please read what I wrote and take in consideration about the instructions. I’m proud of myself, I figured it out. Gotta put together waste a couple gallons of water, but that’s OK., That icemaker is extremely heavy for one person to lift

If you’re a fan of the soft, crunchy nugget ice found at old-school soda fountains or your favorite drive-thru, the GE Profile Opal Nugget Ice Maker delivers that same experience—right in your own kitchen. I’ve been using this machine for some time now, and I can confidently say it’s one of the best home ice makers on the market, if you’re willing to commit to some routine care. ⸻ Pros: • Perfect Nugget Ice: This machine produces the iconic soft, chewable ice that’s incredibly satisfying. Whether you’re making cocktails, iced coffee, or just love munching ice (despite what your dentist says!), the quality is exceptional. • Quiet Operation (Relatively): Compared to commercial or restaurant-grade ice makers, this unit is impressively quiet. There’s a low hum while it runs and a gentle sound when ice drops into the bin. • Thoughtful Design: Comes with a scoop, a front drip tray for catching condensation, and a sleek, modern look that fits well in most kitchens. • Self-Recycling Water System: Melted ice drains back into the reservoir and is reused—efficient and convenient. • Decent Water Capacity: The gravity-fed reservoir holds up to one gallon of water. I strongly recommend using distilled water to reduce mineral buildup and prolong the machine’s life. • Party Prep Friendly: Under normal usage, a full ice bin will provide enough ice for about 6–8 twelve-ounce beverages. When hosting guests for drinks and light bites, I like to fill gallon-size freezer bags about 3/4 full of ice in advance and store them in the freezer. This ensures I have plenty of nugget ice on hand for the entire gathering and can keep the ice bin replenished for everyone to enjoy their favorite cold beverage. ⸻ Cons (But Manageable): • Requires Routine Maintenance: Like all freestanding ice machines, it needs regular cleaning and descaling. This includes the water tank, the internal reservoir beneath the ice bin, and periodic sanitizing. You’ll want to plan a full clean every 45 to 75 days, depending on usage. • Descaling Frequency Varies: If you’re using tap water, the hardness of your local water supply will affect how often you’ll need to descale. Harder water will lead to faster buildup, so regular monitoring is key. Using distilled water significantly reduces this concern. • Not a Freezer: The ice is stored in an insulated bin, not a freezer compartment. It will slowly melt if unused, but thankfully, the machine refreezes it using the recycled water. • Minor Condensation Drips: When removing the ice bin, you may notice a bit of condensation on the bottom. The included drip tray handles this well, but it’s worth keeping an eye on. ⸻ Final Thoughts: This ice maker is a game-changer for nugget ice enthusiasts. Yes, there’s a little maintenance involved—but in return, you get restaurant-quality ice at home. As my grandmother used to say, “Anything worth having is a result of hard work.” In this case, the “work” is light and completely manageable. If you’re prepared for basic upkeep and use distilled water when possible, this is a fantastic investment for your kitchen or home bar. I highly recommend it to anyone who appreciates the joy of perfectly crunchy ice.

Light quit working within a week. I was willing to ignore that. Then the buttons for power, and cleaning got finicky and rarely reacted to being pressed. Often times I would need to unplug the unit and plug back in to get ice going. Then loud squealing noises randomly occurred. The loud banging sounds. Then ice production completely stopped and the unit is non-functional. Cleaning, descaling, and sanitizing were all done by the book and on schedule. In fact, it seamed every time I maintained the unit it restarted with a new problem present. Reached out to GE today (8/19/25). Told them it was purchased 7/17/24 and delivered 7/19/24. Told them I knew it was technically out of warranty but I hoped they could help as it was barely out of warranty, been acting up for months, and that I had been traveling most of the summer, really busy, and couldn’t tell if the unit was working funny because of the pauses in use. They told me to gather videos of symptoms, pics of model and serial numbers, pic of empty water tank, and original invoice and call back and they could start a claim. I restated that in knew it was out of warranty barely, and asked if this was worth my time. I was assured that yes it was worth the effort. I gathered all the requested items within 15-20 minutes and called them back. I was asked for model and serial number and I provided them verbally. The GE Opal rep then said it only had a one year warranty. I informed her of the previous reps encouragement and assistance only to be told yeah I don’t know why they would have told you to do that. We don’t offer any service or replacement after a year. I pushed back with what do I do with an almost but not quite 13-month old $650 ice maker that’s not working? She stated that hopefully someone could service it but they had know idea who. Very inspiring response.

We still really love this ice maker. The nugget ice is great, and it’s been a nice addition to have at home. It does make a slight humming noise, which usually isn’t a big deal, although it can seem a little louder at times. My main complaint is that it’s not as convenient to clean as I would have liked. Overall though, it works well and we’ve still been very happy with it.

I've only had this for a day, so who knows maybe the review will get updated overtime but so far it's a hit. As someone who's bought a few different icemakers from a few different places trying to get that sonic quality chew without buying an actual sonic machine it's been touching go. We've done all right with the other units but they typically last a season maybe two and then they die so I finally saw this on sale for prime day and decided to bite the bullet and as my wife puts it it's as close as you'll get to that sonic ice without spending thousands and I think she's right my kids are thrilled. My wife is thrilled very happy with the whole thing. Seems to hold plenty of ice and plenty of water, especially with the side reservoir. The quality of ice is great although I would say that's gonna very depending on your water source so your mileage may I think the box quoted 10 minutes but if you look it actually takes closer to 30 or 45 after your first being connected, which is not awful. It's just a point to note otherwise everything works great. I will say this is far larger than I thought so make sure you have the ample counter space for it both in height and width. We had to do a fair amount of rearranging to clear space for this. I'm not gonna knock it down for that. I should've probably looked at the dimensions before I bought it but even so we made it fit. It's all good. I will update this review if necessary.