Question 1

Why isn't my unit getting cold?

Accepted Answer

I had the same problem with one of the units I ordered a couple of weeks ago.  The first one I installed last week works great but the second one ended up just blowing warm air.  I contacted the company via email (only way to engage them) last Friday evening to initiate support/return.  I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon.  Windmillair actually responded to me multiple times over the weekend to offer help.  They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units.  Bottom line - your unit is most likely damaged like mine was.  Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Question 2

Is this Energy Star Rated?

Accepted Answer

Hi Christopher S.,

Thank you for your question, and we appreciate your interest in Windmill Air.

Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER.

We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy! 
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Windmill Customer Support

Question 3

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Accepted Answer

Hi Lorene Quist,

Thank you for reaching out, and we appreciate your interest in Windmill Air.

The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy!

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Windmill Customer Support

Question 4

can it be removed from the outside by intruders?

Accepted Answer

Hi Sondra Phillips,

Thank you for your question, and we appreciate your interest in Windmill Air.

If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside.

We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW.

Customer satisfaction is our top priority, and we are always happy to help!

Stay Breezy!

-----
Windmill Customer Support

ASIN	B08XN36B1B
UPC	860003069509
おすすめ度	4.1 5つ星のうち4.1 (629) var
インバータのタイプ	インバーターなし
カラー	ホワイト
コントローラーの種類	音声コントロール
コンプレッサータイプ	rotary_scroll
コード・ケーブル長さ (m)	6.5 フィート
ブランド名	Windmill
メーカー名	Windmill
モデル	風車 8000 BTU
ワット数	650 W
保証期間	限定保証
冷却剤	R-32
冷房能力	8000 英サーマルユニット
品目の寸法（D x W x H）	49奥行き x 49.3幅 x 33.5高さ cm
商品の重量	59 ポンド
型番	W1W31
屋外ユニットが必要です	いいえ
床面積	350 平方フィート
性能・容量	0.67 tons
期間消費電力性能	高効率。
特殊機能	タイマー機能, 冷暖房機能
管理方法	アプリ, 遠隔, 音声
製品はコードレスですか	いいえ
規格	ポータブル
設置方法	窓型
運転音	50 デシベル
電圧	115 ボルト
電源	コード電気

Windmill 8,000 BTU ウィンドウエアコン、250~350平方フィートまで冷却。

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