ARRIS (SBG10) - Cable Modem Router Combo - DOCSIS 3.0 16 x 4 Gigabit & AC1600...

After struggling for 5 hours trying to get two different Netgear routers to work only to find out that Netgear was blocking my devices until I paid them big bucks for some bogus security service subscription, and realizing, because of that, the new stand alone modem I got was now useless too...I decided to just go "all in one." I studied Cox' list of accepted devices and this little beauty by Arris seemed to check all the boxes. I've always had great luck with Arris Surfboard products, and this combo router/modem is no exception. Super simple to set up with the quick start and QR codes. They even include ALL of the numbers/passwords/codes you might ever need to make things work right inside your little quick start booklet! So when I got Cox on a chat, I just told them all the numbers, they swapped out my new combo device for my old modem, bingo bango, I'm back in business! No glitches, no issues, no useless subscriptions, just powerful speeds and super fast connectivity. Little bonus? The lights are a soft green and very easy on the eyes, even at night. As to cost, the two-device method would have been $150, versus this one and done unit at $80. Your mileage may vary, but I'm very pleased with my decision and purchase. Happy shopping, all!

After struggling with spotty internet for several weeks, being told from Comcast that our service lines were not being worked on or suffering outages, and having our cables checked, I realized that the $200 modem/router combo we bought last year was the culprit of our internet woes. Why I didn’t suspect our router first...it’s a $200 router for cryin’ out loud! Sadly, that stupid router was the problem and was long out of return period, just out of warranty period, and I really couldn’t be bothered with repairing it. The Arris Surfboard was half the cost, but worked great - if not better - than our old router/modem. Setup was straightforward and easy - I was able to setup my new router without having to call Comcast even (you can active a new router by plugging in a computer via Ethernet cable and going directly to Comcast’s site - it will load). The internet has been flawless and the unit has two channels (2.5 ghz & 5.0 ghz) so I am able to split up devices in the house depending on location and speed requirements. We have at least 17 devices on the WiFi, and they all run flawlessly. There are two slots to have Ethernet wired items, if you so choose, as well. You can keep track of the devices on your WiFi via app, locate suspicious devices getting on your WiFi, and even run speed tests from various rooms in your home. The unit has a small footprint, operates silently, and keeps our internet running. Overall, if you don’t want to pay for modem/router rental fees, or need a small reliable modem/router combo, this is a good one to consider.

Okay folks, I reordered this item since the first one was a DUD (see original post below) and, to be fair, I'm giving a revised review since, once I got it working, it's great! Easy to set up and having a gateway vs a modem and router is much easier. It was also a GREAT feeling to take an armload of equipment back to Cox Cable and save almost $100/mo on tv. We are using the gateway to stream our TV services through Hulu/YouTube TV (still deciding) which to keep. This gateway runs 4 streams seamlessly. Two HD tv's and two smart phones. No buffering, no blackouts, no delays. I would, at this point, revise to 4 stars (only reason I don't go 5 is because the "quick start" instructions are written in a confusing manner regarding what order to hook up and what order to contact your cable provider. That chewed up some time on the phone with both Arris and Cox, but once connected, no issues. Original Review: Mine did not even power on! Arris customer service tech spent an hour running me through hoops because he thought I meant it would not "connect" rather than power on. I finally asked AGAIN if this (spanish/indian) rep understood that it had no POWER? Response?...."oh". Very disappointed. Would not recommend.

This is an excellent replacement for the Comcast Modem/Wi-Fi Router. It is also probably one of, if not the cheapest replacement ones available at 115 bucks. It will save the 13 bucks I was paying to Comcast every month and therefore will pay for itself in 8 months. We have noticed no reduction in performance from what we had with the Comcast unit and we have 4 smart phones, 2 streaming big screen TVs, 3 laptops and a desktop computer in a 2 story, 2500 square foot colonial house with many of those devices operating simultaneously at times. Also, despite what some have wrongly stated, it also has 2 ethernet ports where you can connect a desktop computer directly to it as I am doing. After 30 years with Comcast, I finally dropped cable TV and a landline (which had degenerated into just telemarketer calls all day). The landline was replaced by 4 cell free Samsung smart cell phones with unlimited data for 100 bucks a month including all fees from T-Mobile via Metro PCS. I have what I consider the ultimate package to replace cable. I got YouTube TV for 49.95 per month including all fees and the perfect channel line-up, incredible sport package, 6 different accounts, and unlimited cloud storage for recording. I combined it with Amazon Prime where for 115 per year (only 9 bucks a month) I get free shipping, free music on all my devices and Amazon Prime Video with as many movies as Netflix, but obviously a way better deal getting all 3 things and for less money. I also took a chance and reduced the internet speed from Comcast from 400 mbps to only 60 to save even more money. Guess what? I noticed zero difference in performance and we got those 4 phones on wifi, 2 TVs streaming, 3 laptops going plus the desktop. Next I bought this router to replace the Comcast router and got the same performance. I reduced my Comcast bill from 230 per month to 75 with all these changes. When you include the cost of YouTube TV, the total bill was reduced from 230 to 125. I also researched the 3 WiFi adapters - Roku, Amazon Firestick and Google's chromecast. I found Firestick to be the best but then found out Google's chromecast blocks Amazon's Prime video and Amazon's Firestick blocks YouTube TV. Therefore in the end, I had to go with Roku. Bottom line: Dump landline and go with T-mobile via Metro PCS 4 phone deal. Dump cable and go with the combo of YouTube TV and Amazon Prime which essentially gives you movies for free from Amazon Prime Video. Buy a Roku for your TVs to pick up the WiFi signal. Dump Comcast's modem/wifi router and buy this Arris Surfboard. Reduce your internet speed from Comcast down to 60. If that happens to not work for you, simply go back up to Comcast's next speed up which I think is 150, but of course costs more.

I called Amazon customer service to make sure I was picking a router the would work for me and the plan I have from Comcast. The rep was very helpful and informative in helping me understand the different features of the router and why they would or wouldn't be good for my needs. She went above and beyond and volunteered info I didn't even think to ask. If you are not sure, I recommend to call them The install was not difficult, but due to my lack of technical expertise, it was probably a bit more convoluted than it might have been. I called Comcast support and the tech said she had to deactivate the rental Gateway from my service and then enter the info from my new unit. I should have been online at that point but wasn't. Tried restarting the router (unplug>wait 10 sec>plug back in) but NG. The rep then said she could see the router on her end but couldn't see the status or why I wasn't online. I tried logging into the router itself (I got to the login page) but was having trouble, so we both thought calling Arris would be a good next step, thinking that maybe they need to activate it. I mentioned the log in problem to the Arris tech and he took the serial number and MAC address and helped me to log into the router so I could review the security settings and apply my own network name and password. We did not discuss whether he activated it or not, I think he just took the info to register it for warranty. After finishing with Arris, I was able to get the Comcast activation page, followed the prompts and shortly after I was online. All good here. Although this model was among the most economical of the compatible combo units available, the speed is every bit as good as the rental Gateway and was a good choice for the usage it will get. ADDED INFO: on the label of the SBG10, (there is also a duplicate label attached to the quick start guide) there are 2 MAC addresses, the only difference being the last letter. One is for phone and the other is for internet. I may have inadvertently given the Comcast tech the wrong one, which may be why the activation didn't go through initially. That may have been corrected when I followed the online activation page after I hung up with the Arris rep.

Update: This CM keeps losing connection to Xfinity. There is a known issue with this modem due to it using a specific Intel chipset for CMs. From: approvedmodemlist_dot_com/intel-puma-6-modem-list-chipset-defects/#modemlist Intel Puma 6 Defect Explained Do Not Buy Intel Puma 6 Modem List Do Not Buy Intel Chipset Modems Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems. The Puma 6 modems suffer from both latency and jitter. Some firmware updates have only temporarily fixed the problem and it seems Intel has no real fix for the issue. Consequently, these bad internet connections landed cable modem maker ARRIS in trouble with a pending lawsuit filed in California. Puma 6 Defect Lawsuit The Schubert Jonckheer & Kolbe law firm has begun an investigation into the issues and has filed a class action lawsuit for consumers of affected modems. If you own one of the affected modems (listed below), you can file your issues and get alerts to any possible legal action against Intel and the cable modem brands (particularly ARRIS). On the Schubert Jonckheer & Kolbe Puma 6 Chipset Defect page, you can check out the full lawsuit details. On top of it losing its WAN connection whenever this happens the LAN side of the router drops out as well so you can NOT manage it. This is unacceptable. I wish I would have done more research before purchasing this CM since the return window is now closed and I am stuck with an anchor. Furthermore, this CM suffers from 3 major issues: 1) Connection to the Xfinity drops out approximately 5-6 times a week for about 5-20 mins each time. One needs to go through one or two power cycles of the CM to restore service. From the status LEDs you can see the CM has not even ranged yet. 2) The connection between PC and CM drops out. This happens about 2 times a day. Need to unplug and plug in Ethernet cable. The last issue is its week WIFI range and sporadic drops. I use both the wired and wireless connections to this CM on the "private" network side of this CM (i.e. the CPE side). Figured with the Arris name it would have performed better. My really old Xfinity CM never had these issues. I upgraded since I wanted to utilize more of the BW I was already paying for from Xfinity. May go back to older, more reliable CM at this point. If you are looking for a stable CM, where your connections are going dow everyday then my suggestion is to look elsewhere.

Solid product and great price. Work like a gem before XFinity kill it. Never use with XFinity

I loved the quick setup guide and the fact that it included a label on the guide that included the serial number, model, Wi-Fi key and MAC address. That meant I didn’t have to keep flipping over the modem to get the information when I contacted Cox cable to activate the modem. On the flip side, the Surfboard mobile app which is designed to help with setup was a complete failure. The QR code with Wi-Fi settings did not work and when I initiated a live chat with Arris, all I got was someone who asked a few basic questions, said that she could help me, but never answered my setup question. I was on the live chat for 45 minutes before finally giving up because the wait time between asking a question and getting a response was ridiculous. The product seems to be working fine now but I need to run it through its paces for a few days before I can make a judgment about its reliability.