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| Best Sellers Rank | #104,851 in Books ( See Top 100 in Books ) #22 in Service Industry (Books) #44 in Vocational Test Guides (Books) #324 in Educational Certification & Development |
| Customer Reviews | 4.6 4.6 out of 5 stars (723) |
| Dimensions | 6 x 0.4 x 9 inches |
| Edition | 11th |
| ISBN-10 | 1111306923 |
| ISBN-13 | 978-1111306922 |
| Item Weight | 7.4 ounces |
| Language | English |
| Print length | 170 pages |
| Publication date | February 24, 2012 |
| Publisher | Milady |
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