VWELL Inmotion Advanced Dilator Exerciser Trainer Set Pelvic Floor Muscle Inmotion Technology Active Pellets for Her Woman (Advanced 5 Kit System)

These dilators are really good for their intended use and the motorised rotating section does seem to help a lot with muscle relaxation and aiding insertion but there are a couple of major issues. Firstly I have had two sets of these so far, one of them lasted a few months before it let water into the charging hole whilst being cleaned under the tap, making the internals go rusty before something broke off inside and it was impossible to charge. It also made the prong of the charger go rusty rendering it useless to charge any of the other dilators without transferring rust into them too so I had to buy a new cable. I was gentle and careful washing them yet one still got water inside so clearly the 'self sealing' charge port doesn't seal that well. Given that these are being advertised as usable underwater this was very disappointing. The second set I had lasted less than a week before something came loose and started to rattle around inside the dilator. This is unacceptable on a set that costs over £100 so they went back. I'm now waiting for a 3rd set to arrive and if I encounter any issues I'll report them here and definitely won't be getting a 4th set in that case. Lastly, the set comes with a card allowing you to register your set for an extended 2 year warranty which I did and got an email confirmation for. Sounds good? I thought so, until I tried to claim on the warranty for one of the above problems by sending an email to their support department as advised in the warranty email. I didn't get even an acknowledgement let alone a reply, just completely ignored. It's a good job Amazon support was top notch and they refunded me without any fuss otherwise I'd be left with a set of very expensive broken dilators. Overall, I give these 5 stars for functionality as they really do work well, but 1 star each for the lack of durability so far and for the manufacturers customer service which appears to be non-existent.