SWU16L Catering Urn with Automatic Temperature Control, Drip Tray, 16L, 2200W, Stainless Steel

This is a very good tea urn and no assembly was required. It heats very quickly and looks good. and the water delivery is accurate and doesn't spit or splash--we all remember those college tea urns that spat and spluttered, and where you'd jump each time you were hit by the scalding water. This is not like that. The only slight criticism is that I feel the quality of the plastic tap is not as good as the overall urn quality; it has a bit of a flimsy feel when you flick it down into its permanent open position, and I'd like something just a little smoother in its action, and with less of a jolt. But it works fine and is responsive. The urn holds 20 litres so, that's a lot of teas! Perfect for a cafe, for your builders if you're having renovations done (no more, "Any chance of a brew, luv?") and it seems cost-effective, staying warmed on a very low setting once it's been heated.

Excellent, did the job perfectly. Easy to use and empty.

Great item, fast boiling and a good size for the cup to go under. Quiet and simple to use

Bought this catering urn to replace a Burco one at work. The main reason for the purchase was the tap on the previous item kept cracking and leaking. Unfortunately the picture of the Swan Urn showed a solid stainless steel tap which looked a lot sturdier than the Burco offering, but when the goods arrived I was disappointed to see the box had a label placed over the photo of the tap with a message reading, "New improved tap" with some garb about limescale. Typical, the reason I chose this urn was the tap, yet no mention was made of the design change. The product is good, perfectly adequate for it's purpose, well priced, but I still feel they should have changed the illustration on their site. Also if the lid is twisted into the lock position it becomes almost impossible to remove once up to temperature. A little niggle we can live with, but if the tap fails with the frequency of the Burco item, I'll be more than annoyed.

Great water heater/tea urn....HOWEVER, had to return after 3 uses as rust started to form on two separate points the rolled top edge and corresponding places on the lid. not what I would have expected from SWAN or stainless steel. obviously a manufacturing faux pax when the top was rolled over in the factory.

I open our garden to raise money for NGS Charities and therefore offer teas/coffees. In past years I have relied upon the constant boiling of kettles but this Swan 10 Litre Catering Urn has brought new meeaning and efficiency to 'Refreshments Served Here'. It is unlike any water boiler that I have seen in the past because it is designed to blend into even a small kitchen, like mine. When it is required, it sits neatly on the worktop and is very easy to fill, boil and senses when to switch over to simmer stat to prevent wasted electricity. When it is not required it is easy to empty and does not take up an inordinate amount storage space. This is the first Water Boiler that I have ever seen that does not condensate and leave the room and walls running with water, even my kettle used to give me grief when it was constantly being boiled up, not to mention the fact that it never held enough water to accommodate an entire order, and then had to be replaced with a new kettle a couple of weeks later as it was not up to the job. Anyway, back to the Water Boiler; I had read in the literature, before buying, that it had a specially designed lid to prevent kitchens and the like from condentating, but I was sceptical as to whether it really would live up to my expectations - trust me, it does. Whilst I am on about the lid, it has a locking turn to prevent anybody accidently trying to pull it off when it is in use. I had been concerned about the 'tap' because there was some comment in buyer feedback about the older machine with its metal tap (I believe that it the one that is often featured in the promotional photo) as opposed to the newer urn with a black plastic tap. Mine has the newer tap and all of my helpers agreed that the urn has revolutionised our ability to 'do teas and coffees for garden visitors' Indeed if I have a family tea party I will not hesitate to put my urn into service as it happily produces boiled water for hours on end (although please remember to check on it part way through a busy event to ensure it does not want topping up!) Each time I use it I have it switched on for approximately 8 hours. My final comment is that my feedback relates to the SWAN Catering Urn (I purchased the 10 Litre which is perfect) as I do not believe that all manufacturers have the anti-condensate facility and this is essential if you do not want water running down your walls oh, and don't forget to support the National Garden Scheme - Gardens Open for Charity, because you could help us to raise lots of money for very good charities, and who knows, you might see a Swan Urn in action so that you can judge for yourself!

WHAT IS NOT TO LIKE, TEA WHEN YOU WANT IT !. SO GLAD I PURCHASED THE 10L FOR MY KITCHEN, IT IS A GOOD SIZE WITHOUT BEING TOO BIG, IT FIT'S NICE IN A CORNER OF THE WORKTOP. I DRINK ALOT OF TEA THROUGHOUT THE DAY AND WAS FED UP WAITING ENDLESS TIMES FOR THE KETTLE TO BOIL. WHAT A TIME SAVER . I JUST TURN IT ON FIRST THING IN THE MORNING ,TAKE THE DOG OUT FOR HIS WALK AND WHEN I RETURN THE URN IS HOT, INSTANT TEA, BLISS. TO SUM UP ,GREAT SIZE, PERFECT TEMPERATURE, GOOD PRICE ,BEST PURCHASE FOR A LONG WHILE, YOU WON'T BE DISSAPPOINTED !

We have had two of these now and they work better than the other brands. That said, I do not know why they even make these, they all break after a few months. The first one worked perfectly for a while. I descaled it and did all the maintenance. After a while, the green light stopped working when it reached the shut-off temperature. Then, the rocker switch (ON/OFF) started acting funny. Eventually it would not stay down at all, so just entirely stopped working. That one lasted from October 24 to August 25. The new one, barely a dribble comes out of the tap. No idea what is causing this, I may have to return it. We have now owned three of these machines and I am at a loss how these companies can stay in business with the build quality of the items. I am old enough to remember when things actually WORKED and did what they were supposed to. And if they broke someone came round to mend them for a small fee. Everthing could be mended.