BAK BAKFlip F1 Hard Folding Truck Bed Tonneau Cover | 772337 | Fits 2021 Ford F150 6' 7" Bed (78.9")

I thought this review would be 5++ stars given I purchased a Bakflip F1 10 years ago and was very very happy with it. I live in the Northeast and the F1 still looked great after 10 years. The vehicle was garage-kept but the F1 saw a lot of snow, cold weather, hot weather, and rain and still looked great. (Never hail though so I don't know the reliability against impact damage). I bought a new truck and was excited about the purchase of a new Bakflip F1 for the truck bed. . . . The design has changed. It is lighter and flimsier than the original. This was not a deal breaker for me because although I fear the durability and strength might be less, the lighter weight is nice too as the old design was on the heavy side when folding and unfolding. However, when I clamped the rails, they were slightly down angle from 90 degrees and the cover would not latch without either lifting up on the rail or slamming the topper down hard. I spoke with customer service and they told me that the clamps needed to be in a special position. The new clamp design is weird and awkward but I did have the clamps positioned correctly. So customer service told me they would send some shims to help. I recalled that I needed shims with the old design from 10 years ago as well. Anyway, I waited about 10 days. No shims. I called customer service again. They hadn't sent the shims and they told me again than the clamps needed to be positioned correctly. They even sent a picture. Again, I checked and the clamps were correct so they agreed to overnight a set of shims. I installed the shims and it works. The shims make a subtle difference so the topper latches. SO: I really like the look of the topper. I was going to send it back but there really isn't any quality option out there (I include the other Bakflip options such as the MX4 in the same "good" category as the F1). But the new clamp design is poor, the installation directions are not very good, and customer service gave me the runaround. I hope the product lasts as well as the old one because the cover does look good and is functional. Bakflip/Realtruck - Yay and Boo. Hope the review helps you all out there.

Top is amazing quality, second I've bought in 6 years. Only issue is the gaskets supplied. Can not be water tight if the gaskets are junk?