Raider 18 HX AI 18” 120Hz UHD+ Gaming Laptop: Intel Core U9-285HX, NVIDIA Geforce RTX 5090, 64GB DDR5, 2TB NVMe SSD, Thunderbolt 5, Wi-Fi 7, Win 11 Pro: Black A2XWJG-069US

VERY POWERFUL TO BE A LAPTOP

Honestly, this has been a very frustrating experience with PCOnline US. I paid over $4,000 for what was advertised as a new laptop. When I checked the SSD, it already had about 5,800 power-on hours and was sitting at 87% health right out of the box. Yes, the laptop runs well — but that’s beside the point. When I buy new, I expect new components, not something that shows clear prior wear. What really disappointed me was the support from this seller. Instead of addressing the actual concern, I kept getting canned responses about Windows updates and power resets, which had nothing to do with the issue I reported. It felt like my evidence wasn’t being taken seriously and that the conversation was being steered away from the core problem. After a lot of back-and-forth, they issued a small $50 partial refund, which frankly does not come close to covering the cost of replacing the SSD to bring the system in line with new-condition expectations. Bottom line: the laptop itself is powerful and performs fine, but my trust in PCOnline US is pretty shaken. If you care about receiving truly new components, I would strongly recommend verifying everything carefully or buying directly from the manufacturer instead of a third-party reseller.

Amazing build quality on the laptop. The RGB looks awesome. May update on gaming performance, but the screen is beautiful. Four stars because the screen has around a pixel of edge lighting, which looks odd, but is mostly unnoticeable. Brick of a charger, but makes sense given the needs of the laptop, and the fact that most chargers/PSUs are most efficient at around 50% use. Fans can get a tad loud, but that's expected from this model, which stays rather cool so far.