Mypurmist New Classic Portable Personal Steam Inhaler, Steamer and Humidifier (Plug-In) with Bonus Hands Free Stand

It arrived not working at all. I'm still giving 5* due to customer support. I had immediately registered the item online, contacted the manufacturer, and within a week had a new one delivered, with a request to recycle the defective one with household electronics. It was a quick and easy process that took minimal time. Product works as expected. Really came in handy when I was a snot factory from covid

Replacing a frying pan for steaming my nose and throat. More costly, yes, but definitely a more effective and more elegant solution 😄 (Edit) Device failed next day after this review. A short e-mail to TechSupport was answered promptly and a replacement was shipped immediately without further questions. Return of failed device was not required. Excellent support! (Second Edit) Replacement device failed after five weeks with same problem (heater failed.). The device was beginning to really help my sinuses and it is a real disappointment - the concept is good but it is poorly designed and/or manufactured.. I seldom write negative reviews, but I feel it is necessary to warn others to not purchase a MyPurMist. My $100 was wasted, do not waste yours.. (Third Edit) The company is determined - they sent a third device. And this one failed exactly the same way yet again, with the heater no longer working after using the device twice a day for thirty days (one half liter bottle of medical grade distilled water.) So I am back to using another brand which is much less convenient to use, does not help my breathing as much, costs a third as much, but the heater still works. MyPurMist, if you choose to solve the heater problem please feel free to send me a fourth device and I will be happy to try again. But at this point, not only my money but my time and a big pile of shipping materials have been wasted on this purchase.

I just bought my second unit after my first one stopped steaming after four years. Much better than those high-heat personal steamers that you can buy. I use it every morning for ten or fifteen minutes while reading my email. It's helped me keep the infections away for years by keeping my sinuses clear. I don't use their ultrapure water packs in mine. I just buy the gallon distilled from the grocery store (Don't use tap water). But that could be why mine only lasted four years. It looks like it failed because the ceramic heating disk down inside got gunked up and I can't reach it to clean it. Great product tho and, if I have to buy new every four years, so be it..

Functions just how it should but isn't helping with moistening my throat like I had hoped

This is my second unit. I had my last one for at least 10 years and it just died is few months ago. I tried buying other units because some of the reviews weren’t the greatest….bad choice. The PurMist steamer in my opinion is the BEST of them all. It’s easy to use, compact and you can use Distilled water. I have my new unit since April 23 and so far so good 😊… and praying this unit lasts me for at least a few years…and if it doesn’t, I still would buy this product again tomorrow. Oh, the only thing I dislike is the mask is a bit of a challenge to attach to the unit, but just take it slow and it finally goes on… with that said, I still wouldn’t buy any other model than the My PurMist steamer, really the best of all the rest.