anyone else had a terrible experience of their customer service department?
It says black but red leather on the site
I purchased this item in december but the frame has snapped. how do i exchange this please ? thanks
customer service
Common Questions
Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.
Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.
Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.
Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.
Trustpilot
TrustScore 4.5 | 7,300+ reviews
Anita G.
Good experience, but the tracking updates could be better.
2 months ago
Abdullah B.
Great price for an authentic product. Fast international shipping too!
